• Welcome and greet guests and inform guests of hotel rates and services
• Make and confirm reservations for guests
• Ensure proper room allocation
• Register and check guests in
• Confirm relevant guest information
• Verify guest's payment method
• Verify and imprint credit cards for authorization
• Maintain clear and accurate records of guest room bookings
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Receive and transmit messages for guests
• Retrieve mail, packages and documents such as faxes for guests
• Listen and respond to guest queries and requests both in-person and by phone
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Manage conference room bookings and scheduling
• Close guest accounts and check guests out
• Process accurate payment of guest accounts
• Inform housekeeping when rooms have been vacated and are ready for cleaning
• Enforce rules and policies of the hotel

Qualification Required

• Bachelor or equivalent
• Guest/customer relations experience, preferably in a hospitality environment
• Strong working knowledge of relevant computer software including MS Office and booking and payment systems
• Administrative skills

Other Details:

Weekly Pick & Drop.

Accommodation Facility.