| Job Title: |
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ITSM Engineer |
| Category: |
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Engineering |
| Total Positions: |
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1 |
| Job Location: |
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Islamabad, Faisalabad, Gujranwala, Karachi, Lahore, Rawalpindi, Sialkot, Gujrat |
| Gender: |
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No Preference |
| Minimum Education: |
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Bachelors |
| Degree Title: |
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Relevant certifications such as ITIL Foundation or higher are highly desirable. |
| Career Level: |
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Experienced Professional |
| Minimum Experience: |
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5 Years |
| Salary Range: |
|
PKR 200,000 to 300,000 per Month |
| Apply By: |
|
Aug 7, 2025 |
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| Job Description: |
We've grown from a single client to a family of over 900+ enterprises worldwide, cementing ourselves as trusted IT management and security advisors. Our strength lies in our proactive problem-solving approach. By asking the right questions and strategizing effective solutions, we've consistently delivered secure, reliable IT systems, leaving a trail of success stories in our wake. Our talented team of experts is the driving force behind these achievements.
Key Responsibilities
- Design, develop, implement, and manage ITSM processes such as Incident, Problem, Change, Service Request, and Knowledge Management.
- Integrate and optimize ITSM processes within service management tools to drive efficiency and standardization across IT teams.
- Administer and enhance ITSM platforms, including process automation, reporting, and dashboard creation.
- Develop ITSM process improvement initiatives, leveraging data analysis to identify and implement enhancements.
- Develop ITSM process documentation and deliver training or awareness programs for IT and business users.
- Ensure compliance with ITSM standards (such as ITIL) and support audits and process reviews.
- Provide technical support and subject matter expertise in ITSM tools and related IT operations.
- Facilitate knowledge sharing and continuous improvement within IT and across business teams.
- Support service delivery teams in operationalizing ITSM processes and driving adoption.
Key Skills and Competencies
- Deep understanding of ITSM frameworks (ITIL, etc.) and best practices.
- Hands-on experience with ITSM platforms (e.g., ManageEngine ServiceDesk Plus)
- Strong skills in process design, automation, and integration.
- Excellent communication and stakeholder management skills.
- Project management skills and the ability to drive cross-functional initiatives.
- Technical proficiency in IT operations, infrastructure, and service delivery environments.
Requirements
- Relevant certifications such as ITIL Foundation or higher are highly desirable.
- Prior experience in ITSM engineering, DEX, process design, or IT operations roles
Timings
- Full-time Remote 11AM to 8PM (Monday to Friday)
Official Partners
- ManageEngine
- SentinelOne
- Cloudflare
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| Company Information |
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Company Name: Kidan
Company Description:
Kidan is a company providing end-to-end IT services and solutions to help organizations meet business requirements and help them achieve more with their technologies. The services we provide include advice, consulting, sales, implementation, training, and support.
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